CUCM Self-Provisioning

• This feature allow end-users or administrators to provision phones with minimum admin work
• It was introduced with CUCM 10.x
• The users need to follow the prompts on the phones to login to CUCM which will auto-provision the phones
• How it works?
• The phone auto-registers with CUCM
• During auto-registration it gets an idle URL.
• This idle URL points the phone to self-provision XPS resource running on CUCM
• Once the phone contacts the XPS resource, it will be prompted for user ID/pin
• From here there are two approaches to complete Self-Provisioning
• Option#1
• When the users enter the user ID and PIN, they are authenticated with the CM and their primary extension is determined
• The users are then prompted to confirm that they wish to provision the phone using their primary extension. If they confirm, the phone will be provisioned and reset
• Option#2
• The users can call Self-Provision IVR
• The users need to enter Self-Service ID and PIN
• Upon confirmation, the phone will be provisioned using the End User Primary Extension
• To disable self-provisioning, delete the idle URL from phones configuration, enterprise parameters, auto-registration Universal Device Template (UDT)
• To configure Self-Provisioning
• Verify UDT assigned to System > Cisco Unified CM > Auto Registration Information > Universal Device Template.
• This UDT should have idle URL configured https://x.x.x.x:443/cucm-uds/xps/selfProvision
• By default Auto-Registration Template is assigned which has the idle URL
• Navigate to User Management > User/Phone Add > Universal Line Template > Add New
• Assign default Partition and CSS to be used for self-provisioned DN
• Configure other settings such as Call Forwarding, Enterprise Alternate Number, +E164 Alternate Number
• Configure auto-registration settings under System > Cisco Unified CM > Auto Registration Information
• Assign UDT, ULT and Starting/Ending Directory Numbers
• Navigate to User Management > Self-Provisioning and configure the authentication method for end users to run self-provisioning
• Require Authentication
• No Authentication: In this mode the end users need to enter the username which will trigger the provisioning without a need for PIN/Password
• Navigate to User Management > User Settings > User Profile > Add New
• This user profile will be used to configure the device and line settings of the phone during self-provisioning
• Assign UDT for Desk Phones, Mobile and Desk Devices and RDP
• Assign ULT
• Enable Allow End User to Provision their own phones and set the max number of phones to be self-provision
• Navigate to User Management > User/Phone Add > Feature Group Template > Add New
• This is used with users synced from AD or users added using quick add feature
• It will assign Users Profile to synced users
• It will assign Service Profile to synced users
• It will configure users settings for synced users such as Enable IM and Presence, Enable Mobility, Enable EMCC, Enable End User to Host Conference Now
• Add End User
• The main parameters in end user settings needed for self-provisioning are:
• User Profile
• Primary Extension
• In case the End Users are synced from AD or added using Quick Add, the User Profile will be synched using Feature Group Template
• Primary extension should be created manually in case of Quick Add or synched automatically in case of AD
• In case the End Users are added manually, these parameters needs to be assigned manually.
• Setup Self-Provision IVR
• Configure CTI Route Point which can be dialed from Auto-Registeration CSS
• Configure Application User with Standard CCM EndUser and Standard CTI Enabled access control groups
• Associate the CTI Route Point as controlled device to Application User
• Navigate to User Management > Self-Provision and assign the CTI Route Point and Application User
• Troubleshooting Self-Provision IVR
• IVR Component runs on Publisher Node Only (it doesn’t run on Subscribers)
• If auto-registered phone doesn't get the configured Phone Button Template in UDT, make sure that Auto Registration Legacy Mode is False in the Enterprise Parameters
• This setting will disable UDT for auto-registration and fallback to Device Defaults
• Any change in the Application User or CTI Route Point needs a restart of IVR Self-Provisioning service
• If the auto-registered phone can't dial CTI Route Point DN, ensure that the region bandwidth between CTI and Phone is greater than 8000